HOW CAN WE HELP YOU?
FREQUENTLY ASKED QUESTIONS
Where is my order?
You can view the status of your order in the customer account under the order details.
When will my return be credited?
Please understand that the processing of your return can take up to 7 working days. We ask you to be patient for a few days.
When will my complaint be processed?
We process complaints one after the other. Unfortunately, the processing time can currently take up to 2 weeks. We ask for your understanding.
Write us a message
Unfortunately, processing times are currently longer. This is by no means our usual standard, but we will all do our best to process your request as quickly as possible.
If you leave your telephone number in the contact form, our customer service can contact you by phone in the event of any queries and thus process your request more quickly.